Frequently Asked Questions
Everything you need to know about shopping with Nami.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Do you ship internationally?
Yes, Nami currently ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I contact customer support?
Our support team is available via email at [email protected] or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.